Significance of a Quality Management Plan

Significance of a Quality Management Plan

Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector.
Click to claim your free trial



A management plan is a blueprint which specifies the way an organization is run, both day-to-day and over the long term.  It is an integral part of an organization allowing one to formalize its structure and operations. Alongside, it ensures that everyone working are on the same page which helps to accomplish goals.  Meanwhile, the content of management plan varies depending on the organization, program, project and the circumstances.  

Some of the common categories that need to be addressed in a proposal are: 

Program Organisation

This includes an organization chart which shows reporting relationships and describes functions of the proposed program. 

Program Management

This describes the direction of the overall program which is managed by the program management group.

Project Management

This describes the techniques used to plan, schedule, track and direct project activities within the program.

Problem management / escalation

This provides a systematic method for identifying and handling problems in a reliable, repeatable and timely manner.

Personnel management

This contains a description of management of personnel-related affairs such as recruiting, retention, time keeping and benefits.

Financial management

This describes the fundamentals of financial systems, processes, and safeguards. 

Quality management

This provides a systematic QA/QC approach which is capable to ensure products and services consistently meet quality goals.

Risk management

This demonstrates a clear understanding of program risks, providing a description of plans and capabilities developed handle risk.

Schedule management

This provides an overview of the systems and processes that assures consistent maintenance of schedule.

Executive management

This describes methods for leadership to execute control which successfully meets challenges and delivers quality performance.

Interface between customer and contractor at all levels

The bidder utilizes this form to describe his interface at various levels including the executive, program, project, financial, contractual, and other levels.

Contract management

This describes the processes, procedures, and systems that ensures the delivery of services / products consistently in accordance with both the letter and spirit of the contract.

Subcontract management

This describes the processes, procedures, systems, and contractual terms which ensures the subcontractors are managed to support requirements and goals.

Emphasising on the steps taken to achieve success in previous projects will enhance relatability and trust of the client.  

Tip: The management plan must ensure it is relatable, reliable and client-situation is well studied! 

Emerging Sales Trends

Emerging Sales Trends

Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector.
Click to claim your free trial

Evolution and innovation are an inevitable part of any environment. This is true for any business settings. The components involved in a sales process are changing. These changes are changing dynamics between a customer and seller and even the way a company views its competition, product and service.  An ideal sales representative will understand and monitor these changes and develop an appropriate sales strategy. 

Given below are the major changes in the sales environment: 

1. Unlimited access to information 

Before the advent of internet, only the sales representatives had information regarding their products. They kept the data sheets, reference information and price list. Now, the unrivalled power of the Web has quickly turned the table for the consumers. Buyers can easily get the required information online not only from the seller but from other buyers and third parties. The power of negotiation has shifted and consumers are armed with the needed information even before they meet the sales representative.  

2. Influence of  Social Media 

Many businessmen quickly dismiss social media as a medium of entertainment. This is a far cry from reality. It is a tool for communication, information and collaboration. It can also be easily assimilated into the sales process.  Online platforms like Facebook, YouTube, Twitter, LinkedIn and various blogs are used for marketing purposes. It serves as a link between the company and the consumer. Many consumers often review the products and rate them which can ultimately affect your customer base. 

3. Influence of  Technology 

Technology has not only improved the socializing platforms but has even affected business. There are various tools and applications available to a sales representative to improve the sales process. Cloud Computing, Internet, CRM applications and other mobile applications has shortened the sales cycle, improved connection with customers and simplified data storage and accessibility. Technology is touching every facet of the sales process and making the process more competent and operative than ever before.  

4. Different decision makers 

Another trend noticed in the present era is the way how buyers make their decisions. It has been long believed that an “economic decision maker”, that is, a single individual holds the ultimate responsibility for the decision to buy.  But in the current age there are various committees where multiple layers of approval are needed to finally close the deal. This has significantly increased the average length of sales cycle in the last decade. An efficient sales representative will take this process into consideration and build a strategy is has the support of all the major stakeholders. 

5. Current Lifestyle 

Technology has made man’s life fast and busy. Therefore, a simple solution or regular means of communication will not grab the attention of the customer. Sales representatives must be creative and hardworking to survive in a fast environment. There is also a shift from personal relationships to a more objective and formal relationship between the buyer and seller. Consecutively, sales process has become more complex.  

As said by William Pollard, “Without change there is no innovation, creativity, or incentive for improvement.” To remain constant in an ever-changing world will put an end to the development of your business. Age old methods and tools are no longer efficient is a technologically driven world.  

Customer service, ideal response times

Customer service, ideal response times

Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector.
Click to claim your free trial

The average company responds to an email in about 12 hours and 10 minutes according to a study conducted. But is this quick enough is the question! 

Research Findings 

With numerous avenues to contact a company including Twitter, email, and Facebook how fast does the average customer expect a response and does their age affect their expectations? A study conducted in 2017 showed that under 45% of customers were very satisfied with their email correspondence. Customers that were satisfied noted down speed being the top factor affecting their interaction. A typical business takes about 12 hours to respond to an email. This is definitely an upgrade from the previous one-business-day standard response time but it may still not be up to par. A previous study done showed that the ideal response time expected even then was just one hour. A follow-up study was done in 2018 to see if this expectation has changed. According to the results the ideal standard for response times through email was still one hour with a response within fifteen minutes remarkable service. This was based on what would satisfy at least 80% of the individuals surveyed.  

Email Response Time Expectations 

If an email was responded to within a couple of hours a company could capitalize on 70% of customers. A one hour response time is the expectation that would satisfy 89% of customers. When categorized by age the findings showed that Baby Boomers within the ages of 55-73 actually expected the fastest response. Expectations were similar among coworkers expecting responses within the hour. At work, this may be very hard to fulfill and may lead to emails being glanced over quickly and not getting detailed responses back. The average email thread amongst coworkers was reported to be 4.5 emails. The age group that expected the fastest response was GenX, who are 39-54 years old.  

Managing Twitter & Facebook Response Times 

On Twitter the stakes are even higher with the standard expectation being just fifteen minutes. This can be especially challenging to fulfill as Twitter is decreasing in popularity and is usually not the preferred method of contact. Phone calls, and email are still used more, thus allotting staff members to focus on Twitter may not be the best allocation of company staff. Again, Baby Boomers expected the fastest response.  Expectations on Facebook were similar to email with one hour being ideal and fifteen minutes being remarkable. Millennials, ages 23-38 expected the fastest responses on Facebook. Although more people use Facebook to contact companies than Twitter, a rise from 40% to 50%, only 55% of Millennials reported using Facebook to contact a company.  

In conclusion, the ideal response time for a company to  reach a majority of their customers would be to respond within the hour. 

Is being there really the same as BEING there?

Is being there really the same as BEING there?

Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector.
Click to claim your free trial

Today’s economic climate makes it really hard not to see a two-parent working household. But, in the process of working so much to support one’s family, are we actually negatively impacting them in the process? Maybe not as much as one might think actually as long as we actively make time to attend recitals and soccer games. But more importantly, when we are there physically, we have to be there mentally as well. Research has found that parents’ working, even for long hours, did not hurt children but parents who were distracted by, or obsessed with their work, did see an impact on their children.

Be mentally present 

Work is important but it should not always be at the forefront of one’s mind. Technological advances have made it possible to work from home and answer ‘important’ emails right in the palms of our hands but, if you are focussed on work the whole time you were at your child’s hockey game and didn’t even see them score the winning goal, were you even really there? 

Impact on child’s emotional health 

A study found that there are many factors regarding a parent’s attitudes towards work that can have correlative effects on the behaviour of one’s child which also offers insight into their mental health. The Child Behaviour Checklist was used in a study to cross compare the effects a parent’s work-life can have on their children, irrespective of time. Findings from the study showed that when parents felt that family life took precedence over work, a child’s emotional health was higher than a child’s whose parents felt work should come first. Another interesting finding showed that when parents thought of work as an interesting challenge and enjoyed it, their children were better off.  

Individual parent’s role 

When specifically looking at the role of a father, the study showed that when a father had a very psychologically demanding career, the result was behavioural and emotional issues. But, if when a father came home satisfied and was available to his children as well as relaxed psychologically, the children had fewer issues. When looking at the maternal role regardless of the type of work they had, if they were in charge of their time, and had time for personal self-care, the children showed fewer issues. This is unsurprising as most women usually take full responsibility of their children’s well-being which can get tedious and tiresome fast. Giving them time to take care of themselves allows them to really be there and present when they are with the children.  

All these findings are regardless of how much time a parent spends at work, but how they spent the time they weren’t at work. Being present and focussing on children and really being there when you are with them is what is important. So, if we care about how our careers are affecting our children’s mental health, we can and should focus on the value we place on our careers and experiment with creative ways to be available, physically and psychologically, to our children, though not necessarily in more hours with them. Quality time is real. 

Conquer Your Inbox

Conquer Your Inbox

Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector.
Click to claim your free trial

One of the most convenient ways to reach someone at the office is not walking over to their cubicle, rather it’s shooting them a quick email. Not only does this keep a written record of everything, it also allows you to go back and reference what was discussed. But with such a high volume of emails constantly bombarding one’s inbox it can be hard to keep track of what’s important and still needs to be dealt with and what’s been read. These are some simple tips that can help you “de-clutter” and conquer your inbox.

Set time-limits 

For starters as soon as an email has been read move it out of your main inbox to stop yourself from re-reading it again later. Next instead of stopping what’s currently being worked on at the ping of a new incoming email, turn off the notifications and instead allot a set time where you check your emails. This can be at the top of every hour or even every couple of hours depending on the necessity.  

Have a clear-out Plan 

Having inboxes that are overflowing with emails wastes an average of 27 minutes per day according to research. There must be a clear plan to clear out or move read emails out of the inbox in order to avoid building backlog. Archiving or deleting emails after reading them would be the best option. 

Use the Search option 

Finding messages that we’ve already read is a big part of the work of email processing. Search is one fix. Some people create multiple folders to categorize emails to deal with this problem. But research finds this to be 9% slower than the simple Search feature. Search option is argued to be the easiest option to overcome this problem. 

Simplify  

Also, remember your email isn’t a library, it doesn’t need multiple categories to be sorted into. Rather have just two folders, one with emails that need to be responded to, and the other for emails being kept as a record but don’t need a response.  

Set filters 

Reading and processing irrelevant emails costs us 8 minutes per day. So it is important to cut the spam. Have an automated filter to soft out newsletters and flyers that are not read. Make sure to unsubscribe from lists and stores that you don’t actively seek out information from. By cutting the clutter you’re already halfway there to conquering the clutter. 
 
By following the simple tips provided you can take charge and conquer your inbox!