UK BIG 4 OUTSOURCING FACILITIES MANAGEMENT COMPANY RETAINED ONE OF THE LARGEST PRIVATE SECTOR OUTSOURCED CONTRACT EXTENDING THE £180M A YEAR CONTRACT FOR A FURTHER 3 YEARS.

Industry: Central Government, Facilities Management, Justice, Education, Healthcare, Retail, Pharma, Real Estate and Commercial Sectors

Services: Strategy Consulting,  Project Management, Contract Signature, Renewal, Commercial, Finance, TUPE

The Client

UKs Big 4 outsourcing and energy services company providing infrastructure consultancy, facilities management, property management, energy and healthcare

The Challenge

The business had two failed starts and was in its final attempt to renew the contract. The deal is one of the largest outsourced FM contracts in UK, renewing the contract was a priority. This was a key project for 20% of client’s profitability and revenue is generated from this one contract.

The Solution

Our lead consultant successfully led Programme Capricorn in renewing Banking Facilities Management contract, £180m a year, 46 service lines managing 2200 sites across UK.

He worked closely with the client in developing a joint programme of 5 key workstreams (organisation design, service transfer, commercial and service schedules, negotiation and contract exit), managed a team of 9 senior Mitie members (finance director, commercial director, operations director, sales director, supply chain director, property director, HR director, solutions director, legal director ) to accelerate the complex deal to closure in 6 months.

The Results: The client successfully renewed the £180m a year project for 3 years securing 20% of their total revenue.