Industry: Central Government, Facilities Management, Justice, Education, Healthcare, Retail, Pharma, Real Estate and Commercial Sectors
Services: Strategy Consulting, Account Growth, NPS, Customer Development, Pre-Sales, Sales Reporting
UK Facilities Management company, providing outsourced managed services, including project management, health and safety, CCTV & energy services managing 400 public and private sector contracts.
Due to change in strategy the presales and commercial intelligence need to be restructured. The board felt the immediate need to integrate the team with sales team to position one solution to the target market.
Our lead consultant worked closely with the Group Sales Director in developing a joint programme of 5 key workstreams and set the 2019 – 20 roadmap for the function.
We restructured structured the team to Projects, Pre-Sales, Customer Experience, Account Mining and Sales Reporting.
He conducted diagnostic workshops with team and designed the new team structure around the priorities. He assessed the team members capabilities, prioritised key projects and rebranded the team setting the new vision for the team