Self-delivery as a tool to improve margins
As the UK market matures, self-delivery is growing in importance for both competitive advantage and risk mitigation.
Even in the more complex IFM segment, self-delivery is becoming more common as customers seek more contract centralization and suppliers seek to grow margins.
Early leaders include ISS, which is a leader in the development of integrated service offerings based primarily on self-delivery.
White-collar FM firms are also moving into self-delivery (e.g., JLL’s acquisition of Integral in 2016).