Are Multiple Choices Always Good?

Are Multiple Choices Always Good?

It is often believed that more choices are better. Businesses believe in offering a variety of products ranging in colour and models in the hope that it will attract customers. It is easy to believe that more options and freedom of choice make customers happy but this is far from the truth.

Choices Are Overwhelming

When you give people a multitude of options they become overwhelmed. If at all they do make a choice, they often contemplate about what they had to “sacrifice” or not choose when they made their decision. They wonder if a different decision would have made them happier. This leads to unhappiness and never being fully happy with their final choice.

This applies to buyers as well. When you offer more choices to a buyer, chances are higher that he will not buy anything. Too many options lead to anxiety and inevitably, inaction.

Making a decision is a mentally stressful and emotionally taxing process. Considering the varying factors, while making a choice, makes the entire process even more difficult. That’s why buyers find it easier to say a no than saying yes to any one of the options.

Choosing Should Be Easy

Make the entire buying process simple by cutting down your offers. Give your buyers single choice. It should be whether they should buy something or not. In every scenario you must ensure that the decision to purchase is made simple, easy and quick.

Eradicate and remove all unnecessary factors that might prolong or distress the customer. It most cases, it the vast number of options that scare away potential customers.

Simple Yes Or No

Simplicity of choices must be seen even in your marketing and sales messages. Let people make a simple choice within a limited time period.

This does not mean that you offer a single product every time. Consider your target audience and their budget and income. The idea is to provide three different levels of service to accommodate people with varying budgets and needs. This is also called “Olympic Factor Pricing.”

This is especially important when you are selling high end or costly items. It need not be taken into consideration with cheaper products because more products only complicate the process and the complication is not worth the end result.

Simplification Is Key

Reducing your options can also be applied in your marketing strategies. When you want people to share your content online, provide them with lesser options. Choose one or two of the best platforms that appeal to your audience and do not clutter your site with other icons and options.

The same can be applied for e-mail marketing.  Do not overwhelm customers with innumerable offers and choices through a simple e-mail. Instead, stick to one major offer which the customer will be automatically drawn to.

Keep your homepage and websites relatively simple and user friendly. Do not bombard potential clients with your latest products and news. A simple website will be easier to navigate and let buyers make their decision.

All in all, if a business wants to improve its sales it must take away the customers’ freedom of choice by removing options. This will make customers happier and earn you profit in the long run.

Tips To Launch A Winning Product

Tips To Launch A Winning Product

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A winning product launch gives a head start in sales for your company. It is one of the few opportunities to go from gradual to exponential sales. 

Here are seven tips to achieve a winning product launch:

Matching Product to Market Needs

A winning product launch begins with meeting the capabilities of your product to the requirements of your target market. This is often the domain of a product manager. If you are presenting a new product or service into the market you would be well served by getting out and talking to the potential buyers that your product addresses. Odds are you learn something unique and possibly so enlightening that it could be the turning point in your business.

A winning product launch cannot happen if the market wants a different thing from what you are delivering. 

Study the competition

A detailed competitive investigation based on your research and visits to the target market will help you make key choices. Check for the need to modify your product or service and customize it for that market.

Clear Positioning and Messaging

Positioning is the set of actions you do to place your product clearly in the minds of your buyers. If your positioning is not clear, your buyers and possible partners will be confused.   

Effective positioning is a communication process that makes the benefits and capabilities of your product so crystal clear to your buyers such that they get it without tremendous effort on your part. Your message forms the foundation for all communication to your target market.

Setting Clear Launch Goals

Be particular about what you want to achieve in your new market, including the level of sales you can anticipate reaching.You will not have a chance at a winning product launch if you do not establish clear goals. 

Proper and clear goals frame the purpose of your product launch. Once you have established the goals of your launch you need to consider how they will be measured.  

Priming the Pump

One of the most important tips to a winning launch is priming the pump. Priming the pump refers to all the activities that are conducted to build excitement and create demand for your product before it is generally available to buyers. You can do this no matter how large or small your company or the size of your budget.

Some ways you can achieve this is by involving customer support, though the sales team, your channel partners, executives or by involving industry analysts. 

Time the Launch Event to Maximize Sales

Identify the times and locations that afford maximum leverage and plan your lunch accordingly. Timing a launch can make all the difference in the world. This can be especially true if you launch your products on a global scale. 

How to Convert Your Marketing Spend into Sales

How to Convert Your Marketing Spend into Sales

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Sales and marketing used to be like quarreling classmates drawing imaginary lines across the bench. Sometimes they get along but most of the time they want to keep the other off their territory. Yet this does not work in the digital environment. Marketing builds relationships and loyalty while sales bring success.

Digital marketing today aims at building relationships and helping a company’s brand remain relevant in its industry arena. Emphasis is on personalized content experiences. Yes, these can improve the time spent on site stats. Still, the greater goal is to engage the customer while gathering intentional information that helps the marketer provide an even better experience.

The biggest challenge for marketing and sales teams today is penetrating this web of information, such that you are still able to extend your message to your target audience.

The best way to overcome this challenge is to:

Align Marketing with Sales

Any approach or model that hinges on the transaction or the purchasing decision is bound to miss out on the limitless engagements made possible by digital technology. Content is key to these engagements. In fact, it is of utmost importance during that span of time our market has not reached out to our sales team. It is how we penetrate a web full of information and get our message across. And, further down the buyer’s journey, it is what we need to arm our sales teams with: engaging, useful content.

Sales and marketing must work together closely to share their insights into buyer needs, challenges, interests and to better understand what converts a prospect. So, in choosing a framework through which you can align the efforts of your marketing and sales teams, remember these:

  • The path to purchasing is no longer linear. Our customers follow a web of information and go back and forth before making a purchase. The buyer’s journey can takes months at a time or even a few seconds.
  • There are several dimensions to social influence. It is no longer the sole function of your marketing team to build your brand. Keep track of your online reputation. There are several free and paid tools you can use for this.
  • Do not disregard your advocates. Whether or not they are customers, these advocates have social clout that can be to your advantage. When planning your content and video marketing strategies, keep them in mind.
  • Focus on the relationships that you build with those you engage with through your content and video marketing. Do not put the transaction or the purchasing decision as to your end goal; the digital sales landscape does not work that way.
  • Measure your stat and growth. There will be a need to calibrate and re calibrate your approach until you learn the common paths taken by your customers.
Strategy to Build an Effective Sales Plan

Strategy to Build an Effective Sales Plan

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The success of any company is hugely depended on the management and implementation of sales. Therefore, having a simple and clear plan for sales activities is essential. 

If you have never written a sales plan before, the task might seem daunting. Fortunately, it is not complicated. If done right, it can help you take a more strategic, big-picture approach to growing your business

A sales plan can be made effective by understanding 4 key points. 

Goals 

Start by deciding what you want to achieve. The targets can be anything, jot down whatever that comes to your mind. Dream big at this stage. 

It is important when writing a sales plan to have a clear image of where you are as an organization and where you would like to be at the end of the year. 

Allocate resources 

With goals and targets in place, you now need to consider what is feasible. Consider various options and choose the best. Also, take stock of your tools and systems. You need to invest in a customer relationship management (CRM) system and in other kinds of marketing materials you need to support your sales team. 

Communicating your sales plan 

i)With the sales team 

The success of your sales plan rests on your sales team. Your sales team cannot accomplish your sales plan targets unless they totally understand the plan. Your sales plan ought to describe how you will communicate the plan to your employees and the way you will train them to implement your plan’s actions. 

ii)With the customers and suppliers 

It is also necessary to consider any impacts your tactics can have on your customers or suppliers. Understand the shopping patterns of your customers, supplier’s delivery and production methods and make a plan that helps you in communicating the changes to them.  

Monitoring sales plan 

Your sales plan will assist you to monitor your sales performance and make improvements. List your marketing objectives and establish the results you expect you are promoting to attain. These results are measures will act as indicators of whether you achieved your goals or not. For example: 

After listing your objectives and measures, establish in your sales plan how you’ll monitor sales results, who will record and check results and how frequently. This data will enable you to visualize your sales performance over time and modify your techniques to improve your sales. 

Planning is often an activity that happens on top of regular business. To keep moving forward, spread the planning process across a week or so, focusing on one section of your plan at a time. The key is to just keep working. Start off small and build a concrete plan eventually.  

Tips to Build Good Customer Relationships

Tips to Build Good Customer Relationships

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Building relationships is key to learning your customers’ needs. You can gain more returning customers, referrals and net income in the process. If a business does not know the likes and dislikes of their customers it becomes a tedious task to grow your business. 

Here we will describe a few ways by which you can improve your relationship with your customers

Connect with your customers 

An age-old way of making human contact has been to find a common ground, a shared interest, or anything that shows you can empathize with them in some way. This helps you to build trust with the customers. 

Communicate 

Like any good relationship, communication has a major role in building customer relationships. Communication is not just a series of emails. Try to analyse the customer and understand how you can customize and create a personalized message for your customer. Example: From a bit of analysis from past data you can know what products the customer is interested in and then customize your messages to that. 

Not all of your communication should be about your company trying to sell something. Have communications reminding customers about special features that you have noticed which they are not utilizing. Let them know about developments in your industry. Create a personal relationship. 

Exceed Expectations 

The key to a better and stronger relationship with the customer lies is going above and beyond their expectations. Giving customers more than what they expect will delight them and make them come back to you. Make sure they walk away fully satisfied. Listen to your customers, acknowledge their concerns and resolve any problems they encounter. 

Feedback 

Feedback is a great way to understand your customers. Invite customers for surveys and ask them to share their opinion. You can identify the specific needs of your customer and find the best solutions to their problems.  Offering unique and personalized solutions will ultimately help your business prosper. Always pay attention to the comments and feedback and respond promptly.  

Show appreciation 

Reward loyal customers with special discounts and offers. Retaining customers is the best way to boost revenue. Build a business that offers the best customer service. Make sure that your products and services are always available.  

Customer relationships are more important than ever in today’s digital age. In an era where customers can easily give their views and opinions it becomes highly important that a company maintains a good relationship with its customers. Just like any relationship, strong customer relationships require work but the payoff to your businesses’ bottom line is worth the efforts. 

7 Effective Ways to Handle a Customer Complaint

7 Effective Ways to Handle a Customer Complaint

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No matter how great your business or product is, there is always going to be dissatisfied customers here and there.

The Customer Is Always Right

The customer might be genuinely disappointed or could be displeased with a small issue. Any type of complaint should be handled carefully since every customer is important. If it is not handled carefully, you risk losing a profitable customer and they may leave a negative review on social media where it would influence others to avoid your company.

These are seven ways to effectively handle a customer complaint.

Listen

When a customer is angry with you, it is important to stay calm, not to rebuttal, and listen to what they have to say. Make sure not to admit that something is wrong when in fact it is not. The best to approach this is to recognize their feelings by saying statements such as, “I understand that you are very irritated about that”.

Be Objective

It is natural to feel defensive and offended when someone is attacking you, but try your best to be objective. Do not react emotionally, put your feelings aside and react in a way that is best for your business. The best outcome when it comes to a customer complaint is to wait till they have calmed down and come up with a solution that makes them happy and ensures that they would come back. If anything, use the complaint as feedback and implement it to your business to avoid the same complaint in the future.

Clarify

To understand what has happened, calmly ask the customer open-ended questions. Some examples of these questions are, “Can you explain what happened?” or “When did the problem first occur?”.

Empathise

Even if you think the customer is not right, you have to make them feel that they are validated by empathizing with them. Only when customers feel that they are listened to and understood, then they would open the gate to think about any of the solutions you throw at them.

Take A Break

If you feel that the complaint is stressing you out, you may need to take break from the situation by letting them know that you will look into the situation and get back to them. Breaks allow you to calm down and look at the situation more clearly. A good way to relieve yourself from the stress is to rant about the customer’s complaint to someone else during your break. It is important to remember that you are human and you have emotions too.

Remember its’s Never Too Late to Apologize

When a consumer has sincerely been let down by your product or business, apologize to them by genuinely and respectfully showing you regret what had happened and that you are sorry. This is the chance for you to restate the values of your company and recognizing what happened to them was not okay. An example of an apology would be, “I am truly sorry, you should not have gone through that. This is not the service that we aim to achieve or offer, but I would like to resolve this situation.”

Fix It ASAP

Everybody makes mistakes, and everybody has those days. But it all matters on how you fix the mistake. This would be your opportunity to show how dedicated you are to your customers and that you implement your company values. You can do this by addressing the problem, and letting them know that it will never happen again, or solving the problem and rewarding them something for free as an apology.