The FM market is stabilising after the turbulence caused by the COVID-19 pandemic and other issues. The focus is now on specialization, comprehensive packages, technology, and sustainability. Real estate players are becoming more active in managing the supply chain of buildings, and there is a talent shortage in both the FM industry and the buyer side. The lack of an interest report and the need for companies to position their brands are causing challenges in the reactive market.
Collaboration with buyers is underway to improve data gaps and provide better insights. Insourcing and reprocurement are popular trends, but there is a decline in frameworks, resulting in fewer contract opportunities. Retention is a challenge, and there is a lack of standardization and clear guidelines in the industry. Positive developments include sustainability initiatives, but there is a need for better transparency and accountability.
Accessing complete and accurate data on contracts is difficult, and the importance of investing in AI and new technologies is highlighted. A new platform called Lens is introduced to provide valuable insights into expiring contracts and the annual value of contracts. Integrated FM services are trending, and a tool has been developed to address data gaps and support buyers and suppliers. Collaboration, integration, and long-term growth are key factors in future-proofing the FM industry.