New Business Models
FM shift to workplace solution, innovative technologies will proliferate in the UK allowing NEW service models to shift CAPEX to OPEX. Like Software as a service, FM companies must embrace these new concepts to provide energy Saving as a Service, and so on.
Connectivity and convergence mean cloud-hosted analytics will increasingly drive remote management for technical services and preventative maintenance. FM companies must adopt new technologies while also facing competition from technology firms and OEMs.
Competitive Landscape Trends
The UK FM market has consolidated significantly during the last 5 to 10 years with a succession of M&A deals. With half of the leading FM players are in distress, further consolidation is inevitable among FM firms, but so is the emergence of new participants using new technology and business models.
Political, Social and Demographic Trends
Government dictating living wage, changes to labor force immigration, skills gaps, and workplace mental illness stress will heavily dictate the service models. More focus will be on collaboration and flexibility. Workplace change management (WCM) will become a growth area that successful FM firms will embrace to increase value creation.
Industry Mega Trends
Technology-centric Mega Trends will transform FM services in the UK within 5 years in terms of both service delivery options and customer behavior. Examples include the Industrial Internet of Things (IIoT), artificial intelligence, augmented reality, and intelligent robots (check previous articles)
Rise of Self-delivery and Integrator Models
More and more will try to protect their eroding margins by self-delivering and adding Integrator approach to their IFM delivery
How are you adapting 2020 and beyond?