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UK Facilities Management landscape by Sector – Retail

Baskar Sundaram

UK retail sector is the single largest private sector in UK, with 1 in 10 people working in retail. The national wide lockdowns last year resulted in majority of physical shops being shut for number of weeks, impacting physical retail sales and few of the trends emerged during those times are digitisation- such as e-commerce services and shift towards sustainability.

The Retail sector spends circa ~£4.6Bn, in which Soft FM acounts of services contracted with TCV of ~£2.5Bn (54%), followed by Hard FM with ~£1.2Bn (25.1%) and Integrated FM with ~£0.4Bn (9.3%) according to database value of Dec 2020.
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