Future of Facilities Services Delivery Strategies – Overview of WFH, Trends, Outlook, Challenges and Emergence of new workforce models

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Updated 21st May 2021

$4,157.06

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Executive Summary

COVID-19 pandemic has forced to bring in new ways of working such as work from home models which are flexible yet challenging for organizations globally. Since the start of the crisis, all the companies within private and public sector are trying to adjust to the “new normal” ways of executing tasks. Baachu has prepared its own classification of companies based on their ability to adapt and execute strategies, which is Survivors (plays defence), Observers (reacts tactically) and Accelerators (market leaders) and the report sheds light on growth within each of the categories.

The study covers work from model at large with answers to questions like what are the challenges and benefits of work from home?  What factors enable quick transition to remote service delivery? What strategies are real estate players adopting to accommodate rising remote working population? What key changes are expected in future location models?

Key Highlights:

The report mainly talks about how work from home model has emerged, its sustainability and challenges. It also discusses evolution of FM service providers from 2021-25 and the plan for 2021 specifically. Some of the key highlights of report are:

  • Overview of work from home, its benefits, and challenges
  • Stages of workforce transition
  • How WFH can drive next wave of cost optimisation
  • Factors impacting WFH cost saving potential
  • Future of WFH penetration
  • Factors to assess and project demand 

Table of Contents:

  • Breakdown of players approach by Baachu’s categorisation (Survivors, Observers and Accelerators)
  • Factors enabling quick transition to remote delivery 
  • Overview of work from home, its benefits, and challenges
  • Key factors impacting WFH and its future post COVID-19
  • New workplace models and changes expected in future location models 
  • Digital insourcing and outsourcing scenario
  • Creating 2021 plan and path ahead

About The Author

Baskar Sundaram
MANAGING DIRECTOR & GLOBAL HEAD OF STRATEGY

Baskar founded Baachu Rain in 2016 and directs the firm’s research strategy across all practice areas. He also leads the Facilities Management and Justice practice on an interim basis. Baskar has over fifteen years of experience in strategy consulting and research. He previously worked for Serco PLC. Baskar holds a MSc in Electrical Engineering from Imperial College London.

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