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Strategy

Customer Service Strategy

To be successful, a customer service strategy demands to be performed in every area of the organization. It cannot only be a part of the customer-facing teams. Instead, customer service strategy needs to come from the top to bottom and align with the overall vision, and values of an organization. Here are some ways to improve your customer service strategy.

Bid Decisions – The Right Questions to Ask

Bid Decisions – The Right Questions to Ask

Contrary to popular belief, the key to making good bid decisions is not picking the deals in your pipeline that you are going to win, but instead, it is discarding the deals that you are going to lose. It should be obvious that to raise your company win rate, you must stop bidding deals that you have little or no chance of winning. To make the bid/no-bid decision, there are several factors to consider.

Strategic Planning Using Financial Models

Strategic Planning Using Financial Models

Uncertainty is a part of making business plans. But this should not stop you from creating strategic plans. This is where financial modeling comes in. Financial models do not make the future more predictable but it does help you choose between various options and prepare your business to navigate twists and turns as you implement your strategic plan.