FM Insider Newsletter

Why the CCS FM Framework Matters, Optimise and Transform Your Estates Strategy, CAFM Implementation (Part 5) , Tender Alerts & Contract Awards, Industry News & More!

Wednesday, 11th September 2024

Why the CCS FM Framework Matters to You

The CCS Facilities Management Framework is your gateway to public sector contracts worth billions. With renewal approaching, here’s what you need to know:

Access: It’s often the only way to bid for major government FM contracts.
Opportunity: The current RM6232 framework is valued at £36 billion over 4 years. Our analysis suggests over £11 billion has already been procured, with projections indicating another £3 billion in tenders expected in the next quarter. These figures highlight the substantial ongoing opportunities within the framework.
Competitive Edge: Being on the framework can significantly boost your public sector business.

Our experience: We’ve helped 11 suppliers secure spots on RM6232.

Our experience supporting suppliers with RM6232 has revealed crucial lessons for both existing and potential framework members:

For existing suppliers:

Which Lot performed best for you?
Did you fully utilise the framework?
What challenges did you face?

For new suppliers:

Start preparing now. Successful bids take months of work.
Understand the current RM6232 Lot structure and where you fit best.
Gather evidence of your capabilities and performance.

Thinking about the next framework? Whether you’re a current supplier or looking to join, preparation is key.

Learn from our RM6232 insights, please check out these videos on the 2022 Framework:

Part 1: CCS RM 6232 Framework: The Latest Must-Know Updates in FM & Workplace Services
Part 2: CCS FM Framework RM 6232 ITT Debrief

Need help with CCS Framework bids writing, solutioning and pricing? Whether it’s the upcoming renewal or current FM tenders, email us at hello@baachu.com

Optimise Your FM Strategy with Data-Driven Insights

Are you confident your estate is running at peak efficiency? Many Estates and FM Directors find their budgets strained by inefficient maintenance practices and suboptimal supplier management. With a portfolio of hundreds of contractors and a complex CAFM system, significant savings often remain hidden.

Our thorough analysis focuses on key areas including:

PPM vs Reactive Maintenance ratios across all asset classes
Contractor Performance: response times and first-time fix rates
SLA Compliance across service lines (Hard FM, Soft FM, TFM)
Asset Lifecycle Costing and Replacement Forecasting
Energy Consumption patterns and inefficiencies
Compliance and Risk Management KPIs
SFG20 alignment for standardised maintenance specifications

We conduct a comprehensive review of your entire FM operation, from in-house teams to Tier 1 and Tier 2 suppliers. Given that Hard FM providers typically self-deliver only 30-35% of services, optimising the entire supply chain is crucial.

Our insights drive strategic decisions on:

Insourcing (Self delivery) vs Subcontracting high-cost services
Contract consolidation for improved economies of scale
Implementing condition-based maintenance to reduce reactive calls
Optimising soft services schedules based on occupancy data
Refining M&E contracts to eliminate unnecessary PPMs while ensuring SFG20 compliance

Typical outcomes include:

20% reduction in reactive maintenance costs
15% reduction in planned maintenance costs
15% profit maximisation due to increased self delivery
12% savings on total FM spend

Enhanced compliance with industry standards through SFG20 alignment

Ready to transform your estates strategy? Contact us at hello@baachu.com for a bespoke assessment tailored to your portfolio.

Part 5: Improving Customer Service in Facilities Management

The fifth part in our seven-part series on Computer-Aided Facilities Management (CAFM) is out now. In this part, we will explore how CAFM systems can be a powerful tool for enhancing customer service within facilities management (FM). By leveraging features like dedicated work request portals, mobile-first design, and seamless digital work order management, FM teams can significantly improve communication, reduce response times, and increase first-time fixes.

Customer service in facilities management is a critical aspect that often defines the perception of the FM function within an organisation. Whether dealing with internal stakeholders, such as employees and department heads, or external clients and building occupants, the ability to respond promptly and effectively to maintenance and service requests is vital. Read the full article Here

Select Public Sector Tenders

Here’s a glimpse on select Public Sector Tender Alerts for the week :

The 3-18 Education Trust is looking for an FM supplier that can provide cleaning services for an estimated contract value of ~£1.58 Million, Bid Closing Date: 7th Oct-24. Source Link: https://www.find-tender.service.gov.uk/Notice/028178-2024
QUEST Trust is seeking suppliers for the provision of Total Facilities Management services for an estimated contract value of ~£2.38 Million, Bid Closing Date: 18th Oct-24. Source Link: https://www.find-tender.service.gov.uk/Notice/028470-2024
Longhurst Group Ltd is looking for an FM supplier that can provide Building Cleaning services for an estimated contract value of ~£3.12 Million, Bid Closing Date: 7th Oct-24. Source Link: https://www.find-tender.service.gov.uk/Notice/028571-2024
Charles Darwin School has invited bids for the provision of Cleaning services for an estimated contract value of ~£1.15 Million, Bid Closing Date: 11th Oct-24. Source Link: https://www.contractsfinder.service.gov.uk/Notice/31072395-478f-4734-91b1-5d307bf54dfb
Glasgow City Council is seeking suppliers for the provision of Total Facilities Management services for an estimated contract value of ~£70 Million, Bid Closing Date: 7th Oct-24. Source Link: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513471

Looking for Private Sector Contracts, drop us a line – hello@baachu.com. We Track 4000+ Hard, Soft, Bundled and Integrated FM Private Sector Contracts.

Contract Awards for the Week

Here’s a highlight on some of the most important contract awards from the previous week:

Public sector awards:

Blackpool Council has appointed Evolution Construction Group Ltd for the provision of repair & maintenance services. The contract is worth £1.4M.
Department For Work and Pensions has appointed ISS Mediclean Ltd for the provision of total facilities management services. The contract is worth £1356M.
Parker Contract Cleaning Ltd has been appointed by Oxfordshire County Council for the provision of cleaning services. The contract is worth £2.86M.
Crystal Facilities Management Ltd has been awarded a cleaning services contract by the Latymer School. The contract is worth £2.1M.
G4S Security Services (UK) Limited has been awarded a security services contract by Bazalgette Tunnel Limited. The contract is worth £49.6M.
G&H Group, has won a contract with Bradford Council for the maintenance of its new state-of-the-art, energy efficient Darley Street Market building.

Private sector awards:

Equans has secured a five-year hard FM services contract with ongoing project works at Sandwell and West Birmingham NHS Trust’s new Midland Metropolitan University Hospital (MMUH) in Smethwick.
Lancer Scott Facilities Management has secured the hard FM Services contract for the University of the West of England (UWE Bristol).
HCS Water Treatment (HCS) announces its successful placement on the NOE CPC Specialist Estates Engineering and Maintenance Services (Hard FM) Framework Agreement.
BaxterStorey has won a five-year catering services contract with Coleg Sir Gâr, a further education college in Carmarthenshire with five campuses across the county.

Looking to build or boost your sales pipeline – We offer a comprehensive database of over 11,000 FM contracts and strategic market and sales development services. To access this invaluable resource and to expand your market presence, contact us at hello@baachu.com with the subject line “Sales Pipeline Services – Hard, Soft & TFM” today!

Guarding Against Disruption Education Series

Communicate:

This is the fifth lesson specifically focused on guarding your business against disruption. In this brief article we will share how to best communicate the insights you have developed to ensure they are used in the decision making process.

All of the insights from the previous four steps in the disruption proofing process are useless unless they are effectively shared with decision makers so action can be taken. Identify the stakeholders who need these insights on their desk so that they can include them in the decision making process at your organization. Read the full article Here

UK Hard FM and Total FM Market Report 2024-2027: Essential Insights for Industry Leaders

Baachu’s comprehensive UK FM Market Report for 2024-2027 offers crucial intelligence for navigating the evolving facilities management landscape:

Total FM Market: Set to grow from £54.5 billion in 2024 to £59.1 billion by 2029
Hard FM Sector: Projected to expand from £18.67 billion in 2024 to £19.80 billion by 2027 (1.97% CAGR)

Key Highlights:

Analysis of over 11,000 FM contracts
Growth drivers: Rising demand for specialised services, outsourcing of non-core functions, sustainability focus
Competitive dynamics and provider strategies
Emerging trends: AI solutions, real-time reporting, building management outsourcing

Trusted by industry leaders including Crown Commercial Services, Deloitte, McKinsey, Bain Consulting, UK Government Strategic Suppliers and NHS Trusts.

Exclusive Offer: Purchase the UK FM Market Report 2024-27 and receive the Hard FM Market Report at no additional cost.

For FM professionals looking to stay ahead in this dynamic market, this report is an indispensable resource.

Access the most trusted FM market intelligence. Download now

Industry News

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Using AI learning to improve frontline staff engagement Know More

UK’s Most Trusted Facilities Management Win Centre: End-to-End Bid Lifecycle Support

At Baachu, we optimise your entire bid lifecycle—helping you win more contracts, increase operational efficiency, and ensure sustainable contract success. From strategic planning to mobilisation and rebids, we offer the expertise and tools to improve win rates and profitability.

How Baachu Drives Results:

Strategic Planning & Market Intelligence: Stay on target with real-time FM market insights and tender tracking, focusing on high-potential opportunities in both the public and private sectors.
Efficient Bid Management: Ensure your teams stay organised and resources are optimally allocated for strategic, routine, or high-volume bids. We streamline your bid processes to keep everything on track and maximise productivity.
AI-Enhanced Proposal Efficiency: Create compliant, high-quality proposals faster using AI-driven workflows. Build and maintain a proposal library for improved consistency and accuracy, saving valuable time.
Price Right and Win: Ensure your bids stand out as both competitive and profitable with accurate pricing for soft services, precise SFG20 labour rates, subcontractor benchmarking, and comprehensive pricing submissions, including bid model creation and in-depth audits.
Seamless Contract Mobilisation: Ensure your operations are ready from day one with PMO setup, transition resource planning, asset surveys and consolidation, and helpdesk CAFM configuration. We take care of the entire mobilisation process, allowing your team to focus on delivering outstanding results.
Operate for Success: Post-mobilisation, we keep your contracts running seamlessly, driving performance with ongoing tracking, uncovering new revenue opportunities through cross-sell and upsell strategies, managing costs effectively, and fostering continuous improvement to exceed SLAs and enhance profitability.
Retain and Renew: Boost your contract retention rates with a strategic rebid approach. We help you leverage past performance data, customer feedback, and insights to refine proposals and reprice contract renewals on improved terms.
Build and Lead: Equip your team for success with APMP certification, hands-on training, and mentoring. We focus on developing high-performing bid teams and fostering leadership skills to ensure long-term success and consistent performance.
Analyse and Optimise: Unlock the power of our market data to enhance your bids and post-bid operations. Our custom reporting, repricing support, and in-depth business intelligence offer the clarity and strategic insights you need to make informed adjustments and drive better outcomes.

Ready to Improve Your Bid Success and Operational Performance?

Contact us at hello@baachu.com to optimise every stage of your bid process, boost contract retention, and enhance operational efficiency.

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